Chordiant Reseller Partners
Providing Global Access to Chordiant Solutions
Chordiant reseller partners provide sales and marketing as well as some support and training capabilities to promote Chordiant solutions in a specific geography or industry vertical. Reseller partners sell Chordiant products and industry-specific or Chordiant product-line specific solutions, providing the support services and expertise that help ensure successful implementation and deployment. These partners provide access to Chordiant solutions around the globe.
There are three program levels for reseller partners based on their experience, commitment and investment in the Chordiant knowledge and solutions: strategic, premier, and affiliate levels.
Strategic Partner Level
- IBM Business Consulting Services (IBM BCS)
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IBM Business Consulting Services shows real results for our clients in helping them become an On Demand business. Researchers and consultants work together on client engagements to provide cutting-edge solutions. From strategy and change to application innovation, IBM Business Consulting Services gets things done.
www.ibm.com
Premier Partner Level
- Cognity
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Cognity offers comprehensive solutions focusing on Customer Experience Management. Through a team of highly-qualified professionals, Cognity demonstrates extensive experience in delivering CRM, Marketing Automation, Multichannel Integration and Customer Intelligence Projects on-time & on-budget in the Greek, Balkan and selected European markets. By automating customer-facing processes and fulfillment channels, Cognity enables organizations to increase customer value, employee productivity, while decreasing costs.
www.cognity.gr
Affiliate Partner Level
- Adeptra
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Adeptra is number one in auto-resolution – virtual contact center solutions that far exceed traditional auto-dialer applications by providing three times the reach, engaging customers in a personalized dialogue, and resolving issues, without the need for contact center staff. Whereas most customer support is accomplished through a "request and respond" model, Adeptra's Auto-resolution Services™ are the next generation in two-way voice and alerting solutions; they proactively reach out and deliver time-sensitive customer communication via voice, fax, pagers, text messaging and email. Adeptra's applications are fully integrated, industry-specific solutions for business processes such as fraud detection, collections and marketing.
Integration between Chordiant Collections Manager and Adeptra will help our clients determine the next steps best suited to the specific needs of a customer and the goals and objectives of the organization. For example, the solution can send an automatic payment reminder to a good customer, take payments via the phone, or put high-risk customers in contact with a live agent. A collections call made using Adeptra can vary its script and speaking voice, from helpful reminder to firm demand, according to the amount of debt, how long it is overdue or what occurred on the last contact attempt.
www.adeptra.com
- ULTIMA IT
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ULTIMA IT is a provider of Chordiant solutions in the Near East. Its core competency is in solutions integration and the ability to provide strategic business solutions that are customized and highly scalable to meet business needs. Primary technology focus is centered on providing end-to-end CRM solutions and accompanying technical infrastructure.
www.ultima.com.tr
