Customer Service
Deliver service that contains costs while increasing customer loyalty
Customer service software is crucial to the delivery of your customer experience. That’s because the service interaction is often the moment of truth as it frequently defines your customer’s willingness to continue to do business with you. Customers expect accurate, efficient interactions that resolve their issues the first time. But providing outstanding service can be expensive, and with the pressure to turn a profit in the service center, the need for customer service software that enables customer-centric, yet cost-effective interactions is more important than ever.
Chordiant helps your service organization focus on your customers with streamlined processes for managing their accounts, answering their questions and helping them resolve issues in a timely and effective manner. Chordiant customer service software intelligently integrates with your existing transaction systems to dynamically guide agents through every interaction with the most effective conversation. And when the time is right, Chordiant can deliver relevant offers that turn service interactions into revenue producers. No matter what channel is being used, Chordiant customer service software helps to ensure the conversation is a continuum of previous interactions designed to drive the right outcome for the customer and your company.
Chordiant Key Capabilities for Customer Service
- Deliver superior service across all channels. Empower your agents with a dynamic, unified desktop that provides complete, up-to-date information about each customer so agents immediately understand and respond appropriately within the context of the interaction.
- Increase offer uptake and reduce customer churn. Help agents deliver relevant and timely offers and prevent attrition with dynamic recommendations based on customer profile, behavior, history and the current conversation.
- Make every agent your best agent. Achieve the best outcome and meet compliance requirements by dynamically guiding agents through each stage of a conversation with the most appropriate Next-Best-Action based on responses, mood and real-time analysis of customer behavior.
- Reduce costs for service interactions. Manage the amount of time spent on each customer, increase first-contact resolution and continuously monitor and control conversations to balance customer expectations with business objectives.
